Wishes, what happens to them?

DINO enables you to express your wishes via wants@dinoshop.nl. DINO will check whether your wish falls within the public task of DINO.
You will be informed as soon as possible of the outcome. Your wish is likely to take a few weeks to a few months to be realised. If your wish falls outside the scope of DINO,  then the DINO User Council will have to consider it and thus the realisation may take a significantly longer time, up to eight months.

The reason for this is that the DINO User Council meets just twice a year to discuss and determine the wishes. In the worst case scenario you may have informed us of your wish just after the User Council has met. We will inform you of the outcome following a meeting of the User Council and then we will deal with the wish as recognised by the User Council.

More information: info@dinoshop.nl

Complaints, what happens to them?

If you have a complaint against DINOShop, then you can process this on complaints@dinoloket.nl. Whether this concerns the response times, the information, the data or the service level, DINO is keen to take your complaint on board and deal with it according to a set procedure. This means that you will receive and email from us within two days informing you of when your complaint is expected to be resolved. DINO tries to deal with complaints within four weeks

The only reason why a complaint may not be deal within this way is that your complaint is considered by DINO as a wish, in which case a normally much longer procedure is involved. We will inform you within a day if this is the case.

 

Meer informatie: info@dinoshop.nl

Maintenance DINOShop

On April 1st a new version of DINOShop has been released. Among the improvements the new version of the hydrogeological model of REGIS. This new hydrogeological model is indicated as REGIS II.1.
Also a large number of functional improvements for the interactive map of DINOShop has been implemented.

More information: info@dinoshop.nl